Receptionist

 

$ads={1}

Job summary

Responsible for the management of appointments and ensuring the smooth running of the reception area, this position is the first point of contact for patients.

Job responsibilities

· Answering telephone calls

· Signposting calls appropriately

· Dealing with patient queries face to face

· Arriving patients for their appointments

· Managing a ‘task list’ which involves contacting patients and providing information given by the clinical team

· Registering new and temporary patients

· Providing advice and guidance to patients on the services of the practice

· Handling monies given in by patients and assigning to correct invoice

· Have an understanding of Subject Access Requests and advise patients accordingly on private work/fees.

IT Responsibilities

• Log calls to the IT helpdesk

• Update users on progress of any IT purchase or problem

• Be responsible for reading and the action of emails on a daily basis

• Report any breakdowns or IT issues to the relevant nominated individuals within the Practice

• Assist with clinical rotas on the computer system

Clinical

Any correspondence received at the practice is acted upon according to practice protocol: complete or assigned to a clinician. Urgent correspondence is attached and coded to patient record within 2 working days; routine correspondence is attached and coded to patient record within 1 working week. Clinical letters and templates are up to date

General

· Be flexible during sickness/holidays of other members of staff and provide cover as required

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will manage their own and others’ health and safety as defined in the practice Health & Safety policy, the practice Health & Safety manual, the practice Infection Control policy and other published procedures.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

• Work effectively with individuals in other agencies to meet patients’ needs

• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

This job description is not exhaustive and may be open to change to meet the needs of the business.

Job Type: Permanent

Salary: £10.42 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

$ads={2}

 

.